Refund and Return policy
You have 45 days from the purchase date to decide if an item is right for you. We’ll gladly accept unworn, unwashed, or any defective merchandise purchased on 4keen.com for return.
Please note that the following items cannot be returned: bodysuits, lingerie & sleepwear, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
All items in bundling promotion is not eligible for partial cancels, exchanges, or returns.
We do not accept returned items that were sent back by you directly without checking with us first.
How to Return
Steps are easy to follow:
1. Start your return by clicking here. Make sure our team has worked with you on the issue before you send the package.
2. Securely pack the item(s) in a box or envelope of your choice.
3. Please put your order number next to the Recipient name. Mail your return package using a traceable carrier.
Most returns are processed within 5 business days after we receive your returned package. We’ll issue the refund directly from paypal to your paypal . You will receive a confirmation email.
Returning shipping charges are non-refundable (we do not accept packages returned using C.O.D. delivery).
Note：Refunds will be initiated for items only, other fees like insurance, shipping, COD service charges are non refundable.